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FAQ – Frequently Asked Questions

Emy was conceived and designed by and for women with the help of health care professionals. Lightweight and compact, the Emy Kegel trainer is made with soft and soothing materials for your pleasure.

Emy is the shortest Kegel trainer on the market and is suitable for all body types. Its round design provides for outstanding comfort and allows you to even use the trainer while dressed. Emy is composed of a taller upper part that is inserted into the vagina and a round base to keep the trainer in place.

You can use a water-based lubricant to make the trainer easier to insert.

The indicator lights designate the various statuses of the trainer:

  • Light blinking on the central part of the trainer: Emy is on and attempting to connect to the mobile app
  • Light turned off on the central part of the trainer: Emy is in standby mode OR connected to the app
  • 3 quick blinks on the central part of the trainer: the battery is low and must be recharged

When Emy is charging, a light on the upper part of the trainer stays lit. This light goes out once the trainer is fully charged.

Experiencing a problem with the indicator lights? Head to the “Troubleshooting” section for help.

Here are the steps for connecting the Emy Kegel trainer to the mobile app:

  • Make sure Emy is fully charged before using it for the first time
  • Make sure Bluetooth is enabled on your smartphone
  • If you have an Android smartphone, you must also enable GPS in the location settings
  • Shake the trainer to turn it on and make sure the indicator light on the central part blinks for more than one minute

Open the mobile app, click on “Start an exercise,” select the “Complete” offer, navigate through the screens, click on “I am ready,” and the app should quickly connect to the trainer without any prior pairing.

If you already paired Emy with your smartphone, please remove the trainer in your phone’s Bluetooth settings. The Emy Kegel trainer automatically connects to the app without any prior pairing.

Experiencing a problem with the connection? Head to the “Troubleshooting” section for help.

To make the most of Emy, we recommend that you get into a semi-supine position (flat on your back with knees bent and feet flat on the floor). Lie down comfortably, spread your legs, and use a pillow to raise your neck. Place your phone near your thighs to keep the Bluetooth signal as unobstructed as possible.

Always keep your legs apart to allow even weak Bluetooth waves to communicate with your phone.

When inserting Emy, make sure the brightest part of the indicator light on the central part of the trainer is facing the ceiling.

Do not cover the base of the trainer with your hands. Covering the white part of the base (which contains the Bluetooth antenna) can result in a loss of signal strength. In general, you will not need to hold or move the trainer during your exercises.

A water-based lubricant can help eliminate any pain or irritation you might feel when inserting the Emy Kegel trainer. You might also try coconut oil.

You should not feel pain when using Emy. If the pain continues even after using a lubricant, we recommend that you consult a health care professional.

In general, you will not need to hold or move the trainer during your exercises. Covering the white part of the base (which contains the Bluetooth antenna) can result in a loss of signal strength.

Emy is suitable for all body types: depending on your physique, the base of the trainer may stick out more or less from your vagina.

If the trainer slides out during your contractions, you may be pushing instead of contracting. Keep doing your exercises. After a few sessions, your pelvic floor will be more toned and the trainer should no longer slide out of your vagina.

You may also be using too much lubricant, which could explain why Emy keeps sliding out.

Try using less lubricant. If the problem continues, feel free to contact us at lea@fizimed.com.

There is no fixed rule.

The app offers a variety of programs to meet your own individual needs:

Keeping fit | Regular | Intensive | Customized

You can also define the frequency and duration of your sessions with the health care professional in charge of your Kegel exercises.

The mobile app contains instructions on how to do your exercises and contract your pelvic floor. Go to “Help & Advice” > “How to properly contract”

You should not be contracting any other muscles except those of your pelvic floor. Place your hands on your buttocks, thighs, and abs to make sure the muscles in these areas are relaxed.

If you are still unsure, we recommend that you consult a health care professional.

Emy is extremely easy to clean. Simply wipe it with mild soap and water (do not use abrasive products). For hygienic reasons, Emy is perfectly smooth and 100% waterproof. It can therefore be completely immersed in water. As a precaution, however, we recommend that you do not use the Emy Kegel trainer in water (bathtub, ocean, etc.).

If you are prone to infections, clean Emy before and after each use with a pH-neutral antibacterial cleaner designed for intimate accessories.

Make sure the trainer is completely dry before storing it in its case.

Do not use the trainer in extreme cold or heat (below 0°C/32°F or above 40°C/104°F).

If the trainer goes unused for long periods of time, recharge it every 2-3 months (at least) to make sure it remains in good condition.

To clean the charging case, simply remove the trainer and wipe the case with a disinfectant wipe. Do not immerse the case in water or store it in extreme cold or heat (below 0°C/32°F or above 40°C/104°F).

Congratulations on your pregnancy! We do not recommend using the Emy Kegel trainer during pregnancy as this is not an ideal moment to strengthen your pelvic floor.

Instead, you may wish to focus on awareness and relaxation exercises to ensure a smooth delivery.

On the other hand, the Emy Kegel trainer – a medical device developed and recognized by health care professionals – is perfect after giving birth.

Women usually begin Kegel exercises 6 to 8 weeks after delivery, once they have had their pelvic floor checked by a health care professional.

Absolutely. Remember to clean Emy thoroughly before and after each use.

Sure, Emy is perfectly compatible with copper IUDs. Emy is a Kegel trainer for the vagina while an IUD is inserted into the uterus. The two devices will not touch.

If you suffer from pelvic floor dysfunction (prolapse, pelvic pain, etc.), we recommend that you consult your gynecologist before purchasing Emy.

The Emy Kegel trainer was designed for intravaginal use to help women strengthen their pelvic floor. Emy was made exclusively for women. We currently do not sell a comparable device for men.

However, feel free to download our app “Emy – Medical Kegel exercises” which offers tips for both women and men on strengthening their pelvic floor.

However, you can subscribe to our Essential offer on the mobile application “Emy – Medical Kegel exercises” which allows women, as well as men, to train their pelvic floor.

You can practice with the 20 mini-games without the probe to train at home!

The Emy application is compatible with all smartphones and tablets from Android 5 and iOS 11.

Emy connects to the app via Bluetooth. You can use the Emy Kegel trainer without being connected to the Internet. You’ll need to connect to the Internet to access certain help content but you won’t need a connection to do your exercises.

Yes, you can use the Emy app to do your exercises without the trainer. Download the free Emy app to discover all our offers.

To make the most of your pelvic floor exercises, we recommend using the Kegel trainer which allows you to follow your contractions on your smartphone in real time.

All your data remains strictly confidential and secure and is never shared.

Training programs define the frequency and duration of your sessions. You will be asked a few questions to determine which of the following programs is best suited to your needs:

  • Keeping fit: two 5-minute sessions per week
  • Regular: three 10-minute sessions per week
  • Intensive: five 15-minute sessions per week

Customized: choose from one to seven 5 to 20-minute sessions per week

Don’t worry, we’ve thought of everything! You can set up training reminders and be alerted directly on your smartphone.

On the home screen, click on “Customize my training program” to activate your reminders and specify the days and times your notifications should appear on your smartphone.

Our games are based on the PERFECT Scheme method used by health care professionals.

This method is based on a sequence of different types of contractions:

  • endurance
  • speed
  • repetition.

Obtaining rewards at the end of your session indicates the correct execution of the indications of the exercises and informs you of your personal progress.

Studies have found that incontinence decreases when a certain level is achieved for each of the various training indicators.

The rewards are therefore based on your progress and mean your pelvic floor is getting stronger.

Emy is based on the principle of biofeedback, one of the most effective known methods for pelvic floor training. Emy comes equipped with sensors which allow it to measure voluntary contractions of the pelvic muscles in real time with gentleness and precision.

Thanks to this innovative and patented technology, women can follow their contractions directly on their smartphone, in the Emy app.

Emy encourages women to become aware of their pelvic floor contractions and play an active role in their training.

96% of our users experience benefits after just three weeks of exercises with Emy.

Every woman is different. Some women notice improvements after just three weeks. For others, it takes a little longer. With Emy, you get to go at your own pace.

However, if after 8 weeks of training you still see no improvements in your symptoms, we recommend that you consult a health care professional to make sure you’re doing the exercises properly.

Emy is a fully waterproof medical device made of biocompatible, medical-grade materials. It is perfectly safe and meets an extremely strict set of medical standards and requirements.

Emy is designed and manufactured by French professionals in association with partners based exclusively in Europe.

The Emy Kegel trainer uses Bluetooth Low Energy (BLE) technology. The waves emitted by the base of the trainer (which remains outside the vagina) are extremely weak.

To illustrate, the power of the waves emitted by your smartphone is 1 to 2 watts. The power of Wi-Fi is 0.1 watts and the power of Bluetooth is 0.001 watts.

In other words, the waves emitted by Emy via Bluetooth are 1,000 times weaker than the waves emitted by the phone in your pocket.

The Emy Kegel trainer complies with all current standards regarding medical devices.

In general, the Emy connected Kegel trainer is not covered by insurance as it is considered an innovative medical device. However, some insurance companies cover some of the costs of connected medical devices such as Emy. For more information, please contact your insurance provider.

No problem. You can still pay in three interest-free installments via our payment provider Paygreen.

Simply send us an email at lea@fizimed.com with your order number and we’ll make the change.

As per your right of withdrawal and the law on medical devices used as intimate accessories, you have 14 days to cancel following the receipt of your order, provided the seals have not been broken and the Kegel trainer has not been removed from its case.

If these conditions are met, you may request a cancellation by sending us an email at lea@fizimed.com.

Otherwise, we will not be able to cancel your order.

If you think your order has been lost, please check the tracking information by clicking on the link that was sent when the order was shipped and contact our customer service at lea@fizimed.com.

If you received a damaged package, please send us photos of the package via email at lea@fizimed.com.

In the event of a lost or damaged package, Fizimed agrees to ship a new package within 7 business days after receipt of the customer’s claim.

If you live in metropolitan France, your order will be shipped within 1 business day and your package will be delivered within 2 to 4 business days.

If you live outside metropolitan France, your order will be shipped within 1 business day and your package will be delivered within 4 to 5 business days (excluding customs delays).

Currently, we do not deliver orders placed on our website to French overseas territories.

However, our partner SANTÉ DISCOUNT delivers to these territories. Feel free to check them out!

Currently, we do not deliver orders placed on our website to French Polynesia. However, our partners SANTÉ DISCOUNT and PERINEESHOP deliver there.

For the moment, we do not deliver outside of Europe. Please send us an email at lea@fizimed.com with your name and country of delivery. We’ll let you know as soon as Emy can be shipped to your location.

Make sure Bluetooth is enabled on your smartphone.

Open the mobile app, click on “Start an exercise,” select the “Complete” offer, navigate through the screens, click on “I am ready,” and the app should quickly connect to the trainer without any prior pairing.

If you already paired Emy with your smartphone, please remove the trainer in your phone’s Bluetooth settings. The Emy Kegel trainer automatically connects to the app without any prior pairing.

A new iOS update has modified Bluetooth permissions in the Emy app. Here’s how to fix the problem: in your phone’s settings, scroll down to and click on the Emy app, then enable Bluetooth.

If the problem continues, please contact our customer service at lea@fizimed.com.

Make sure your smartphone’s Bluetooth and location services (GPS) are enabled.

On some Android phones, location services (GPS) must be enabled before a device can be connected via Bluetooth.

Before connecting your Kegel trainer, enable GPS in your phone’s settings (Applications > Emy > Permissions > Location).

Open the mobile app, click on “Start an exercise,” select the “Complete” offer, navigate through the screens, click on “I am ready,” and the app should quickly connect to the trainer without any prior pairing.

If you already paired Emy with your smartphone, please remove the trainer in your phone’s Bluetooth settings. The Emy Kegel trainer automatically connects to the app without any prior pairing.

If the problem continues, please contact our customer service at lea@fizimed.com.

We recommend the following position to prevent your Kegel trainer from disconnecting during your exercises: lie down with your legs slightly apart and place your phone near your thighs to keep the Bluetooth signal as unobstructed as possible.

Always keep your legs slightly apart to allow even weak Bluetooth waves to communicate with your phone.

When inserting Emy, make sure the brightest part of the indicator light on the central part of the trainer is facing the ceiling.

Do not cover the base of the trainer with your hands. Covering the white part of the base (which contains the Bluetooth antenna) can result in a loss of signal strength. In general, you will not need to hold or move the trainer during your exercises. You should also make sure your trainer is properly charged.

If the problem continues, please contact our customer service at lea@fizimed.com.

If the indicator light blinks continually during charging, this is not normal. This is a known defect that we will take care of, even beyond the warranty period of your product. Contact our customer service at lea@fizimed.com and we will take care of your product for repair and refurbishment at our expense!

Remove the Kegel trainer from its case and shake it to turn it on.

If the light in the central part of Emy oscillates, put Emy back on charge and check that the light comes on.

If the light when charging still does not come on or Emy does not come on when you shake it, contact our customer service at lea@fizimed.com.

Start a session while holding Emy in your hand. Does the trainer detect contractions when you squeeze it? If not, please contact our customer service at lea@fizimed.com.

Otherwise, insert the trainer and start a session, all the while taking the following recommendations into account:

To make the most of Emy, we recommend that you get into a semi-supine position (flat on your back with knees bent and feet flat on the floor). Lie down comfortably, spread your legs, and use a pillow to raise your neck. Place your phone near your thighs to keep the Bluetooth signal as unobstructed as possible.

Always keep your legs apart to allow even weak Bluetooth waves to communicate with your phone.

When inserting Emy, make sure the brightest part of the indicator light on the central part of the trainer is facing the ceiling.

If, during a session, you feel the trainer is incorrectly inserted and preventing your contractions from being detected properly, feel free to move the trainer around. Just keep in mind that if the trainer moves between the calibration exercise (the strength exercise that takes place at the beginning of each session) and the rest of the exercises, this can affect the detection as the calibration is performed at a different strength.

If the problem continues, please contact our customer service at lea@fizimed.com.

You can find the Emy user manual HERE.

Yes, Emy comes with a 2-year warranty. The warranty covers all manufacturing and operating flaws or defects for 2 years from the date of purchase on the invoice and under the following conditions:

  • the user must provide the device’s serial number
  • clients must guarantee that the device must be used in accordance with the user manual
  • the user must provide a proof of purchase (invoice, confirmation email, etc.)

To file a warranty claim, please contact the customer service of the company from which you purchased the device.

If you ordered your Emy on our website, please send us an email at lea@fizimed.com.

If your warranty claim is valid, the defective Emy Kegel trainer will be repaired or replaced.

Emy is 4.1 inches long (10.5 cm) and 1.3 inches wide (3.4 cm).

Cannot find the answer to your question?

Icon client service Fizimed for the medical Kegel trainer Emy

Contact Léa from our customer service

Léa from the Fizimed team is available to answer all your questions. She will be happy to help you by email within 24 hours on weekday.

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In a survey, over 97% of our customers gave us a rating of 4.9 / 5 for the efficiency and responsiveness of our customer service! We are here to help you!

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